Terms of Use and Sale
By using the “Souvenirs Éternels” website and services, you agree to these terms.
1. Service
We provide the creation of an online memorial accessible via a physical QR code. Clients can add texts, photos, videos and personalization options.
2. Orders and Payment
- Prices are shown at checkout. Payments are processed via a secure provider (Stripe).
- Orders are final once payment is confirmed. Shipping information may be required.
3. QR Production and Shipping
After payment confirmation, the QR medallion is produced and shipped. Timelines are indicative. In case of impossibility (out of stock, incident), we will inform you and offer a refund or solution.
2 QR Codes Pack and Warranty
- The pack includes 2 physical QR codes (adhesive) so you can keep a spare or replace easily in case of wear.
- 5-year warranty per QR (pack = up to 10 years), depending on exposure conditions (weather, UV, friction, porous surfaces, etc.).
- If your medallion deteriorates over time, we provide a free replacement. Contact us at souvenirQRfrance@gmail.com with a photo and order info.
4. Use of Content
- You warrant you own the rights to the media you upload and agree not to publish unlawful content.
- You retain your rights to your content. You grant us a non-exclusive license necessary for hosting and display of the memorial.
5. Privacy and Security
- A memorial can be public or private. In private mode, access is protected by a password set by the client. We only store a SHA‑256 hash, not the clear password.
- See our Privacy Policy for GDPR details.
6. Liability
- We take reasonable measures to ensure availability and security. Maintenance may occur.
- The service is provided “as is”. We are not liable for indirect losses.
7. Term, Suspension, Deletion
We may suspend content reported as unlawful or contrary to these terms. You may request deletion of your memorial at any time.
8. Withdrawal Right
For personalized products (QR made to order), the withdrawal right may not apply under applicable law. For digital services already provided, the right may be limited if execution has begun with your consent. Contact us for any question.
9. Governing Law and Disputes
French law applies. In case of dispute, an amicable solution will be sought before any action.